Shipping policy

Shipping Policy – Velor

At Velor, we are committed to delivering your orders safely and efficiently.

All orders are processed within 3–7 working days (excluding weekends and public holidays)
Once processed, your order will be prepared and dispatched for shipping

Please note: During peak periods such as promotions, holidays, or festive seasons, processing times may be slightly extended.

Estimated delivery time: 6–14 working days after dispatch
Delivery times may vary depending on your location, customs processing, and courier service availability

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 4–7 days for tracking updates to appear in the courier system after dispatch.

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

Velor is not responsible for shipping delays caused by external factors beyond our control.

Please ensure your shipping address and contact details are entered correctly before placing your order.

Velor is not responsible for orders shipped to incorrect or incomplete addresses provided by customers.

Additional shipping fees may apply for reshipment requests.

Velor is not liable for lost or stolen packages once the order has been marked as delivered by the courier.

If you experience delivery issues, please contact the courier directly or reach out to us for assistance.

If you have any questions regarding your shipment or order, feel free to contact us:

📧 velor2040@gmail.com